Service apartment complexes have gained popularity as a convenient and comfortable choice for both short-term and long-term accommodation. These complexes offer fully furnished apartments, housekeeping services, and various additional amenities like gyms and swimming pools. These convenient services make them especially attractive to business travellers, students, and other individuals in need of short-term housing solutions. However, they can also become targets for criminal activities because of their large size and many residents, so a dedicated security guard service is essential to ensuring the safety of service apartment complexes. In this article, we will explore key security strategies that security guard services in Singapore follow to create a safe and secure environment for residents.

Access Control

Robust access control measures are essential for preventing unauthorised entry into the complex. Security guard services can utilise methods such as key cards, keypads, PIN codes, or dedicated security personnel to regulate access effectively. 

Keyless entry systems, which often use PIN codes or biometric data (such as fingerprints), are often used as an advanced measure to add an extra layer of security. They eliminate the risk of lost or stolen physical keys and provide a convenient way for residents and security guards to access the premises. 

However, these cannot replace dedicated service apartment security guards,  who serve as the first line of defence by monitoring all people and vehicles entering the complex, as well as verifying their identity via intercom communication with the residents. Security guards are trained to be vigilant and can quickly identify and respond to any suspicious activity or unauthorised access attempts.

Service apartment complexes can further enhance security by implementing visitor management systems. These systems require all visitors to provide identification and contact details before entering the premises. Security personnel can then verify visitor information, ensuring that only approved guests gain access to the building. This applies to contractors as well, and their details should be checked to see if they have the appropriate permits from the building management.

Surveillance Systems

Surveillance cameras serve as valuable tools for monitoring the complex and deterring criminal activities. Security guard services in Singapore should ensure the proper placement of cameras at entrances, exits, access points, parking lots, walkways, and common areas for effective surveillance and deterrence. 

The presence of surveillance cameras alone acts as a potent deterrent to potential wrongdoers. Knowing that they are being watched discourages criminals from engaging in activities such as vandalism, theft, or trespassing. 

CCTV cameras provide real-time feeds to service apartment security guards and monitoring stations. This capability allows security personnel to monitor activity on the premises such as deliveries and renovations. They are also able to monitor all the lifts and ensure that movers and contractors use lift padding. Information on all these areas allows security guards to proactively respond to unfolding situations. Additionally, in the event of a security incident, surveillance footage serves as vital evidence. Security personnel can review recorded videos to identify those involved and provide evidence to law enforcement agencies.

Emergency Response and Safety

For fire safety, security personnel should regularly check all the fire alarms on the premises, be able to offer instructions on using fire extinguishers and follow fire prevention guidelines to protect residents from potential fire hazards. Additionally, security guards should be thoroughly trained in evacuation procedures tailored to the service apartment complex. They need to understand evacuation routes, assembly points, and how to guide residents to safety in an orderly manner. 

For medical emergencies, security guard services must provide their staff with training in basic first aid, and guards should be equipped to provide immediate assistance. Knowing when to call for emergency medical services is also important. Security personnel should be trained to assess the severity of a medical situation and contact the appropriate services promptly.

Ensuring a Secure Living Environment

In addition to security strategies and emergency procedures, security guard services can promote a secure living environment by adhering to these best practices:

Communication with Residents: Security guard services in Singapore should actively engage with residents, addressing their concerns and queries promptly, as well as settling any disputes that arise.  Regular newsletters, emails, or in-person meetings can serve as platforms for sharing important security updates and tips. Residents also can provide valuable insights into security concerns, and security guard services should actively seek and consider resident feedback when making security-related decisions. These measures will not only improve the safety of the complex but will also foster a sense of peace and tranquility.

Regular Security Assessments: Beyond regular patrolling and responding to incidents, security guard services should be proactive in evaluating the apartment’s overall security status. Regular security assessments help identify weaknesses and outdated security measures. This includes recording all defects while patrolling and informing the management. Regular evaluations ensure that security measures remain effective over time.

Looking for a Service Apartment Security Guard Service in Singapore?

As one of the leading security company agencies in Singapore, GCM Safety & Security offers comprehensive security guard services, including dedicated service apartment security guards. With two decades of experience, our team specialises in providing customised security solutions for your specific needs. If you want to be assured of the security of your service apartment complex, contact GCM Safety & Security today.